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Returns Policy

If you believe any One Pod product you have purchased is faulty please contact us at hello@onepod.com.au All claims must be made within 7 days of purchase. Where there has been a factory fault, our policy is to replace the faulty item.

Once we receive your request, we may request photos or a video of the problem to process your request. Once accessed and approved we will advise you of your product return and send you a replacement.

We will not refund any products if they have been purchased and used in a machine not listed on our compatibility guide. We do not refund due to change of mind. One Pod does not accept responsibility for misuse of the pods resulting in damage, damaged machines, or a poor coffee.

Our customer support team is here to help if you are unsure of what pods are compatible with your machine. Should you happen to order the wrong pods, please contact customer support at hello@onepod.com.au to exchange them for the correct pods. This will incur a $15 postage and handling fee. Once approved by customer support team you will need to return the pods to us via registered post and provide us with the tracking number. Your replacement pods will be dispatched once we have received your old pods which must be in new condition, unused and in the original packaging. If a return is approved for any other reason, pods must be returned in new condition and in the original packaging.

If an item has been damaged in transit, do not accept the delivery and contact us at hello@onepod.com.au

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